Determinants of organizational stress: a research the framework of attribution theory

Abstract

Stress, which has various dimensions, is a reaction that can disrupt the daily routines of living things in terms of physiology and psychology. Organizational stress is a situation that can cause disruption in the joint work of people focused on the same goal. Stress experienced in organizations is considered reasonable up to certain levels. However, an intense stress environment can lead to a number of problems such as poor performance, communication disorders, and desire to leave work. Identifying stress sources and examining their causes in depth is of great importance in preventing intense stress and keeping stress at a reasonable level. Identifying organizational stress sources and their causes will provide strategic convenience for managers and enable businesses to achieve organizational success. This research is aimed to determine the sources of organizational stress and to associate the stress dimensions that stand out as a result of the research with attribution behavior. Within the scope of the research were examined data of 590 hotel employees. Data were analyzed with the SPSS Programme. The dimensions of organizational stress were determined by Explanatory Factor Analysis. As a result of the research, stress originating from the manager and employee relations, which is one of the prominent dimensions of organizational stress, has been associated with external attribution behavior. Stress stemming from organizational structure, which is another prominent dimension, has been associated with internal attribution behavior. For managing the external attribution behavior, it is necessary to provide appropriate working conditions within the enterprise. For managing internal attribution behavior, an effective communication environment should be established.