A qualitative research on factors affecting just culture in airlines

Abstract

The aim of this research is to examine the factors affecting the concept of just culture in airline companies in the light of literature review. In the study, the phenomenological research method, one of the qualitative research designs, was preferred. The sample of the research consists of 17 experienced employees working in three big airline companies in Turkey. Interview method was used to collect data in the research. The data collected from the participants were subjected to content analysis and the themes of the research were reached. As a result of the content analysis, the factors affecting just culture in airline companies were gathered under five themes. These themes are; factors related to organizational structure and processes, factors related to managers, factors related to employees, factors related to error and violation distinction, and factors preventing just culture. These factors were classified as major, enhancer, and prospective factors by the researchers in terms of their effects on just culture. It is thought that the research will make an original contribution to just culture literature.