Kurum Yazarı "Emir, Oktay" Makale Koleksiyonu İçin Listeleme
-
Impact of the service quality of Turkish thermal hotel enterprises on customer loyalty
Emir, Oktay; Paşaoğlu, Didem (2013)There are numerous studies in the literature emphasizing customer satisfaction and customer loyalty in hospitality sector in general. However, the literature on thermal hotels and their quality attributes and loyalty ...