Konu "Tourism" için Makale Koleksiyonu listeleme
Toplam kayıt 2, listelenen: 1-2
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Emotional labour in tourism industry: perceptions of Eskisehir City Hotels' employees
(GBRJ, 10/09/2019)There is an intense interaction between employees and consumers in tourism, which is predominantly a subject of service industries. Accordingly, attitudes and behaviours of tourism employees when serving consumers are more ... -
Testing the proposed "GuidePerf" scale for tourism: performances of tour guides in relation to various tour guiding diplomas
(Routledge Journals, Taylor & Francis LTD, 2018)The satisfaction perceived from the performance of tour guides (TGs) affects tour operators and other services in the tourism industry. As the tour guiding performance becomes more crucial in service quality and tourist ...