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Assessing the perceptions of ELT teachers on a gamification tool- A scale development
Sezgin, Funda; Sezgin, Erkan (GBRJ, 2019)Technology is being blended to language teaching especially in classroom atmosphere to increase students’ motivation and learning. For this purpose, numerous gamification tools have emerged to be integrated in classroom ... -
Emotional labour in tourism industry: perceptions of Eskisehir City Hotels' employees
Sezgin, Erkan; Çoban, Eda; Çoban, Seda (GBRJ, 10/09/2019)There is an intense interaction between employees and consumers in tourism, which is predominantly a subject of service industries. Accordingly, attitudes and behaviours of tourism employees when serving consumers are more ... -
Local survivor vs. global brand: Behavioural intention and brand loyalty tales of fast food restaurants
Sezgin, Erkan; Gode, Merve Özgür (Inst Tourism, 2017)Standardization and service quality (SQ) are two important criterion for fast food restaurants (FFRs) and restaurant chains which are trying to survive in fierce competition. Both fast foot business (FFB) professionals and ... -
Testing the proposed "GuidePerf" scale for tourism: performances of tour guides in relation to various tour guiding diplomas
Sezgin, Erkan; Duz, Burak (Routledge Journals, Taylor & Francis LTD, 2018)The satisfaction perceived from the performance of tour guides (TGs) affects tour operators and other services in the tourism industry. As the tour guiding performance becomes more crucial in service quality and tourist ...