Konu "QFD" için Scopus İndeksli Yayınlar Koleksiyonu listeleme
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Designing the airport service with fuzzy QFD based on SERVQUAL integrated with a fuzzy multi-objective decision model
(Routledge Journals, Taylor & Francis Ltd, 2019)Airport service quality is a crucial issue in the transportation industry. Although many studies focus on service quality and measurement of the airports, only a small number of studies that consider linguistic expression ...