Kurum Yazarı "Atalık, Özlem" Scopus İndeksli Yayınlar Koleksiyonu İçin Listeleme
-
Customer complaints about airline service: A preliminary study of Turkish frequent flyers
Atalık, Özlem (2007)Purpose This paper aims to identify common complaints made by Turkish frequent flyers related to their program membership. Design/methodology/approach A questionnaire was administered via the internet for the research study ... -
A New Approach for Parameter Estimation in Fuzzy Logistic Regression
Atalık, Özlem; Şentürk, Sevil (University Sistan & Baluchestan, 2018)Logistic regression analysis is used to model categorical dependent variable. It is usually used in social sciences and clinical research. Human thoughts and disease diagnosis in clinical research contain vagueness. This ... -
Voice of Turkish customer: Importance of expectations and level of satisfaction at airport facilities
Atalık, Özlem (Canadian Center of Science and Education, 2009)Delivering high-quality service to passengers is essential for airports survival. Service quality conditions influences an airports competitive advantage by profitability. To deliver better service to passengers, airports ...