Yazar "Akan, Sahap" için listeleme
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Exploring service quality of low-cost airlines in Europe: An integrated MCDM approach
Bakır, Mahmut; Akan, Sahap; Durmaz, Emrah (Sciendo, 2019)This study aims to evaluate service quality performance of major LCCs (Low Cost Carriers) in Europe by the MCDM (Multi-Criteria Decision Making) methodology. In addition it focuses on managerial business models and includes ... -
The Role of In-Flight Service Quality on Value for Money in Business Class: A Logit Model on the Airline Industry
Atalık, Özlem; Bakır, Mahmut; Akan, Sahap (MDPI, 2019)The main purpose of this study was to investigate the effect of in-flight service quality on value for money for business passengers in airlines. In this study, in-flight service quality included four dimensions-seat ...
